TELEPHONE HANDLING
COMPL;ETE THE DIALOQUES BELLOW.
A. Secretary
: Buana Computer, good morning
. Can I help you?
Caller
: Good Morning (1)......... ... Helen please ?
Secretary : (2) ........
please. I ‘ll get her
Caller
: OK, thank you.
B. Secretary
: Good Morning, Kendal Bank,
(3) .......
Caller
: Good morning, (4) ........
Secretary : i’
Sorry Ma’am. He ‘s been away for a feq days (5) .......
Caller
: Please tell him to contact me as soon as possible.
Secretary :: (6)
....... ......... ......
Caller
: Toni Comara from Al Habib Aladin Company
Secretary : 7.
...........
Caller
: Sure o294 382811
KEY : 1. May I speak to. 2. Hold the line
. 3 May I help you ? 4. Can I speak to. 5. Would
you like to leave a message ? 6. Who’s speaking please.. 7. Could
you tell me your phone number ?
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