The
expressions of taking and making reservations.
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Making
Reservations
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1.
I would like to reserve
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A
ticket business class flight
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2.
could/ can/,may
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I
reserve a table for two for dinner tomorrow?
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I
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Would
like/ am going/want
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to
book a single for tomorrow night.
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Taking
Reservations
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Opening Conversations of Receptionist:
• Yes.
Sir/Miss/Ma'am, can I help you?
• Good
morning, may I help you?
•
Lestari Hotel, could I help you?
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Hotel Reservation:
• What kinds
of room do you need?
• Would you
like single or double bed?
•
How long will you stay, Sir/Ma’am?
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Ticket Reservation:
• What ticket
do you want, Sir/Ma’am?
• When will
you ô€ƒ€ y, Sir/Ma’am?
•
When will you arrive?
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Refusing Reservations:
• I’m sorry to
inform you that all rooms/seats/tickets/tables have
been reserved.
• I’m really
sorry, I’m afraid we cannot make any reservations for
you.
•
All rooms/seats/tickets/tables have been reserved.
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Receptionist : Good afternoon,
Marcopolo Hotel. May I
help you?
Mrs. Siregar : Yes. I'd like to
book a room, please.
Receptionist : Certainly. When
would it be, Madam?
Mrs. Siregar : May the 11th.
Receptionist : How long will you
be staying?
Mrs. Siregar : Three nights.
Receptionist : What kind of room
would you like, madam?
Mrs. Siregar : Er… double with
bath. I'd appreciate it if you
could give me a room with a view
over the valley.
Receptionist : Certainly, Madam. I'll
just check. Yes, we
have a room, the 5th floor with a
really splendid view.
Mrs. Siregar : Fine. How much is
the charge per night?
Receptionist : Would you like breakfast?
Mrs. Siregar : No, thanks.
Receptionist : It's Rp984,500 per
night excluding tax.
Mrs. Siregar : That's 􀂿
ne.
Receptionist : Under what name would
you like the reservation, please?
Mrs. Siregar : Mr. and Mrs.
Siregar, that's S-I-R-E-G-A-R.
Receptionist : Okay, let
me make sure I got that: Mr. and
Mrs. Siregar. Double with bath
for May the 11th, 12th, and 13th. Is that correct?
Mrs. Siregar : Yes, it is. Thank
you.
Receptionist : Thank you for
choosing Marcopolo Hotel and
have a nice day. Goodbye.
Mrs. Siregar : Goodbye.
Determine
the following statements true or false based on
the dialog,
Compare your answers with your freinds’.
1. Mrs. Siregar books for a room
at the Marcopolo Hotel.
2. The booked room is a single
with a bath.
3. Mr. and Mrs. Siregar will stay
there for three nights.
4. The location of the Marcopolo
Hotel is in the center of a big city.
5. Mr. and Mrs. Siregar would
like breakfast.
6. They will be charged more than
Rp2.953.500.
7. They will check out on May
15th.
8. The confirmation number is 7
digits long.
9. The room that Mrs. Siregar
books is on the fifth floor.
10. Mrs. Siregar reserves a
single room with bath for three days.
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