YES-NO QUESTION

 

 yes-no questions :

What is your hobby? My hobby is swimming

Do you like swim in a swimming pool ? Yes I do

Do you always go swimming by yourself? No I do not.

Are you interested in music? No I am not

LOOK AT THESE SENTENCES.

1. Did Dona make a call? (No, she didn’t. She received a call.)

2. Was it Mr Bagio who made the call?

3. Did Mr Bagio want to speak to Dona?

4. Was Mr Danuarta in his office?

5. Did Mr Danuarta want to buy any new typewriters?

6. Did Mr Danuarta want to speak to Mr Bagio?

Pay attantion to the questions you have to answer with yes or no... We call them yes no question.

Do you also still remember:

how the secretary greets the caller?

what the caller says to inform his/her purpose?

what the secretary says to inform that the one the caller wants to speak to is

not in?

Here are words and expressions usually used in formal telephoning.

To make a call

Greetings (Good morning/afternoon/evening).

May I speak to …, please?

I’m …(your name) from …(your company’s name)

I’m calling about …(your purpose)

Could you put me through to Mr/Mrs…?

Could I leave a message?

Could you take my message for Mr/Mrs…?

To receive a call

Greetings (Good morning/afternoon/evening)+ name of your company.

Can I help you? May I help you?

Who’s calling, please? Who’s speaking, please?

May I have your name, please? Could I have your number?

Hold on, please. Just a moment, please.

I’m sorry. The line is engaged. Sorry, Sir/Ma’am. The line is busy.

I’ll put you through to Mr/Mrs…

Do you want to hold on, or call again later?

Can I take your message?

Could you speak up, please? It’s a terrible connection.

In small groups, answer the following questions.

1. Have you ever made a phone call?

2. What do you say first?

3. Have you ever received a call?

4. What do you ask the caller?

5. What do you say if the caller wants to speak to

your father but he is not at home?

6. What do you say when you want the caller to leave a message?